Founded in 2012, Casumo Casino is an online gaming establishment that prides itself on being different. They claim to have been created due to contact with a parallel Earth, and their overriding goal is to “erase boredom.”
In this Casumo Casino review, we’ll see if the site is really as bonkers as they claim to be. We’ll also examine their sign-up bonuses, banking options, and software, all with the purpose of making you a more informed online gambler. By the time you finish, you should have a much better idea of whether you and Casumo would be a good match.
Where Is Casumo Available?
Gambling is banned or otherwise limited in certain parts of the world, and Casumo acknowledges this by keeping a list of nations that are denied service. The ban currently extends to the following: United States, France, China, French Guiana, Guadelupe, Italy, Hong Kong, American Samoa, Reunion, Martinique, Guam, Denmark, North Korea, Marshall Islands, Puerto Rico, Spain, Northern Mariana Islands, Germany, Turkey, and the U.S. Virgin Islands.
Deposit & Withdrawal Options
Deposits can be made to Casumo using the following methods: Visa, MasterCard, Neteller, Skrill, Paysafe, and bank transfer. If you use a credit card, a 2.5% fee is added. Bank transfers take one to three days, while all other options are processed instantly.
Withdrawals can be made using the same options listed above, and there are no accompanying fees. Skrill and Neteller are processed instantly after approval, while credit cards and bank transfers take one to three days.
I’m opposed to the deposit fee for credit cards, so I always use an e-wallet option. Other than this one issue, the rest of the details are pretty standard.
The Adventure
In addition to the usual bonuses and promotions you might expect, Casumo offers something known as “the adventure.” This is a rather vague system for awarding prizes and virtual trophies, and it mainly seems to be based on how much you’ve played and lost. It’s not vital to the success of the site, but it does create a fun diversion.
Software Quality
Casumo has elected to abandon the old-school model of downloadable software in favor of a more streamlined experience. The casino runs on your browser with Flash, so you never have to download anything. Even better, you can play from any computer instead of being limited to just one.
Net Entertainment provides the largest number of games, but the following are also available: WagerWorks, Novomatic, Williams Interactive, Green Tube, IGT, Quickspin, Thunderkick, Play’n Go, IGT, and SG Interactive. My gaming experience on the site has always been hassle-free, even when I was playing from a location with less-than-optimal Internet speeds.
A mobile version of the casino is also available, with the bulk of the games coming from NetEnt. The selection is obviously more limited, but you’ll still have access to plenty of slots and favorites such as blackjack and roulette.
Deposit Bonuses
When you sign up and start putting money into your account, you’ll be eligible to receive up to 1,200 euros in bonus money and 200 free spins. This is spread over your first five deposits.
The first deposit provides a 200% matching bonus up to 50 euros, as well as 200 free spins. The fifth deposit, meanwhile, provides a 25% bonus up to 400 euros. To unlock any bonus amount, you’ll need to wager 25x the bonus and deposit amount, and all free spin wins come with a 30x requirement.
The free spins would be great if you didn’t have to meet a wager requirement, but this stipulation puts a damper on the offer. If, for example, you hit a 10,000 euro jackpot on a free spin, you would have to risk 300,000 before it would be eligible for withdrawal.
The deposit bonuses are a mixed bag, with some being more forgiving than others. In order to receive the maximum bonus on your fifth deposit, for example, you’ll need to commit 1,600 euros. When added to the resulting 400 euro bonus, you’re looking at a massive playthrough requirement of 50,000 euros (25x for 2,000).
Selection of Games
With their mixture of software providers, Casumo is able to offer a wide range of gaming options to their customers. At last count, they had 400 slots, 60 table games, nine video poker titles, and 10 progressive slots. These figures are well above the industry average, so anyone who obsesses about the sheer number of games should be pleased.
Some of the payback percentages could certainly be better. Video poker is traditionally one of the more profitable casino games when played properly, often hovering around the 100% mark on returns. At Casumo, however, the best option is Jacks or Better #2 with a 98.45% return. Believe me, that 1% can make a big difference in the long term, so those who thrive on the RTP may want to look elsewhere.
Customer Service
If you encounter a problem at Casumo or just have a question, help is available 24/7 via live chat or email. I’ve contacted them three times in the last year, and I’ve always received a prompt and courteous reply.
I even sent an additional email prior to writing this Casumo Casino review, and I filled it with several questions about obscure policies. Within a couple of hours, I received a polite response with answers to each of my queries.
Conclusion
Casumo is a decent casino with a strong selection of games and licenses from Malta and the UK Gambling Commission. They take a unique approach to their business model, labeling themselves as “crazy” and making it one of their primary goals to help people in an alternate reality.
Despite all their marketing nonsense, Casumo is an average option for slots fans. The sign-up bonus has some unrealistic expectations at times, and the overall payback percentage on games is lower than the leading competitors. I’m not saying to avoid the site, but you can certainly do better.