32Red is a UK-based online casino that’s licensed for operation within Gibraltar. They’re currently traded on the Alternative Investment Market, which is a sub-market of the London Stock Exchange.
Since being founded in 2002, they’ve grown into one of the most popular and reputable online gaming sites in the world. In 2015, they recorded a 52% increase in net profits, for a total of 48.7 million pounds.
This 32 Red Casino review is meant for those who’ve never tried the site. By learning about their strengths and weaknesses, hopefully you can decide whether or not they’re right for you.
Where Is 32Red Available?
While the European market is their main area of interest, countries such as Australia are also accepted. The following nations, however, cannot play at 32Red: United States, Spain, Bulgaria, Belgium, Estonia, Denmark, Greece, France, Hungary, Hong Kong, Turkey, Singapore, Romania, South Africa, and the Virgin Islands.
Software for 32Red
32Red comes in instant and downloadable versions, and both are primarily powered by the longtime industry leader known as Microgaming. In addition, a selection of games are available from NextGen and Rabcat.
The software is free of problems as far as I can tell, and I’ve been playing there for four years. The graphics are sharp and colorful, and the audio effects are always reliable. If virtual slots and blackjack aren’t your thing, you can also enjoy poker, bingo, sports betting, and a live casino option.
The casino is also available for mobile users, although the number of games is greatly decreased. Their iPhone app can also be used with the iPad and iPod Touch, but only nine games are currently available. For Android and Blackberry users, a total of 18 games are provided. 32Red is obviously a little slow about adapting to the growing mobile gaming market, but I expect this to change in the coming years.
When you first join 32Red, two bonuses are instantly available. The first is a $10 no-deposit bonus, with a 50x playthrough requirement (slots only). The second is a 160% sign-up bonus with a maximum payout of $160 and a 40x playthrough requirement.
Neither of these bonuses is especially mind-blowing. While the amounts aren’t large, at least the subsequent wagering requirements are within the realm of possibility.
When it comes to making deposits and withdrawals, 32Red Casino provides the following options:
- Debit Cards
- Credit Cards
- Skrill (Moneybookers)
- Wire Transfer
No matter where you live, one or more of the options listed above should meet your needs. I’m also fond of the site’s personal transaction feature, allowing you to view a complete record of all your purchases and withdrawals upon demand.
Types of Games
The downloadable version of the 32Red software provides almost 500 games, while the instant version maxes out at around 418. These numbers are well above the industry average, and the selection ranges from slots to casino classics, as well as unique options such as Crown & Anchor and Ballistic Bingo.
The most profitable version of blackjack is Vegas Single Deck, with an expected return of 99.69%. All Aces video poker offers a 99.92% return for those using basic strategy, while the return on slots varies from 98.86% to 88%.
Customer Service Department
32 Red refers to customer service representatives as their “Player Experience Team.” Regardless of what you call them, these individuals are available to help 24/7, 365 days per year.
Customer service is available in a variety of languages, and they can be reached via email, telephone, live chat, or snail mail. The last two aren’t available at all casinos, so their presence is always a welcome addition.
In the four years that I’ve been using 32Red, I’ve had to contact their customer service department on five occasions. Of this number, four interactions were concluded without any problems. The fifth time I was forced to deal with a rude employee, but his supervisor later apologized and assured me that the issue would be resolved through additional training. They even gave me five free spins on their slots to make up for the inconvenience, which was a welcome surprise.
32 Red Casino is suitable for any type of player, although those who do their gambling with a mobile device have significantly fewer gaming options. If you play from a Mac or PC, though, it’s one of the best choices around.
I’m also a fan of the site’s transparency. They keep records of their monthly payouts, and these can be accessed instantly on the site (all the way back to 2002).
If you live in Europe or Australia, I urge you to give this casino a try. From hundreds of the most popular games to superior customer service, everything about their business model reflects a dedication to class and consistency.