With Las Vegas hopeful for reopening soon, possibly within the new few weeks even if the Nevada Gaming Control Board says “go,” casino operators are starting to prepare in welcoming guests and staff back in their doors amid the coronavirus pandemic.
Treasure Island is the latest to announce their health and safety guidelines for reopening, as well as a tentative reopening date. As of Tuesday, the property started taking reservations for arrivals beginning next Friday, May 22, Memorial Day Weekend.
Memorial Day Weekend has historically been a popular time for visitors to hit the Las Vegas Strip, and the city sees much of its visitation for the holiday weekend coming from Southern California.
This is a good thing, with those visitors being able to drive up to Las Vegas and not have to worry about taking air travel. Wynn Resorts is also on the same page as Treasure Island, as they started taking reservations for Memorial Day Weekend last week.
This projected reopening date is, of course, subject to change as management continues to monitor the coronavirus situation in Clark County and await guidance for governing authorities.
Health and Safety Reopening Policies
Treasure Island advised that their company is first and foremost focused on prioritizing the health and safety of its guests and staff members. The company is continuing to monitor guidelines from the CDC, Nevada Gaming Board, federal, state, and local government mandates, and public health advancements in developing and updating their protocols and procedures.
Here’s a look into Treasure Island’s newly developed safety protocols, which is subject to change as the aforementioned agencies evolve.
Guest Policy and Procedures
Social Distancing Guidelines
Guests will be encouraged to practice social distancing, keeping six feet of space between other groups of people in all public areas on the property. Elevators will almost be limited to no more than four riders at a time.
Should guests not follow social distancing guidelines, TI Security can be contacted and will be deployed immediately to advise guests of the social distancing rules.
Locations on the property that receive frequent face-to-face interactions, such as the front desk and cashier stations, will have plexiglass shields installed for added protection.
Personal Protective Equipment (PPE)
The front desk will have single-use face masks available for guests, and they will be made available at other locations on the property as well.
Safe Casino Gaming
Treasure Island will follow specific guidance on casino gaming and hotel operations as given by the Nevada Gaming Control Board.
Confirmed Room Sanitization
All rooms will receive thorough daily cleanings and sanitization. Upon completion, a sign will be placed on the room door or in the room confirming the cleaning protocols have been met.
All Treasure Island public restrooms include touch-free faucets, soap dispensers, paper towel dispensers, and hand dryers. The company is encouraging guests to follow the CDC’s guidelines on proper handwashing: Washing hands for a minimum of twenty seconds using soap and warm water.
High-traffic areas of the property will get touch-free hand sanitizer dispensers placed in them. Personal hand sanitizers will also be made available to guests in various locations on the property.
TI has made efforts to remove or eliminate frequent touch and contact points, swapping them out with hands-free or automated opening devices, such as doors, offering alternative payment methods, and replacing room amenities with one-time use items.
Signage will be posted throughout the property reminding guests on maintaining proper hygiene, such as instructions on handwashing, advising them to avoid touching their faces, covering coughs and sneezes, wearing and disposing of masks and gloves properly, and social distancing guidelines. Floor markers will also be put in place in guest queuing areas, like check-in lines.
Employee Policy and Procedures
Similar to the guest health and safety guidelines, TI has created specific health and safety protocols for employees to follow upon returning to the property.
Security Temperature Screenings
All employees will receive a non-invasive temperature scan at the start of every shift. Should their temperature show 100.4 degrees or more, they will not have access granted onto the property, and will be asked to stay home until they are well and able to return to work.
TI Security will then notify the employee’s manager and management will be expected to notify those who were in immediate contact with the employee.
Stay-At-Home If Sick
TI employees who do not feel well are required to stay at home until they are well enough to return. Employees are also being asked to contact a manager and notify them of coworkers who are exhibiting any COVID-19-related symptoms, such as a cough or shortness of breath. Employees exhibiting COVID-19 symptoms should not return to work until permitted under CDC guidelines.
Upon returning to work, all employees will receive thorough COVID-19 training and prevention measures based upon literature released by the CDC and Southern Nevada Health District (SNHD). Employees who are in frequent guest contact will receive additional COVID-19 training.
Handwashing and Hand Sanitizers
Based on CDC guidelines, employees will be instructed to wash and/or sanitize their hands every hour, and/or upon using the restroom, touching their face, sneezing, blowing their nose, handling luggage, smoking, eating or drinking, entering or exiting the property, before starting their shift and before going on break.
Hand sanitizer dispensers will be placed at employee entrances, and time clock locations.
Social Distancing Policy
Employees will be instructed to follow social distancing guidelines by keeping six feet of space between themselves and other employees and guests. Social distancing guidelines are expected to be practice in employee back-of-house areas as well, including dining room, break room, uniform control room, employee services window, and other high-density areas throughout the property.
TI employees must wear a face mask at all times when on the property. Certain employees will receive additional appropriate personal protective equipment based on job duties, such as housekeeping and food and beverage employees. TI staff will also receive training on how to wear and dispose of PPE.
Employee signage will be similar to guest signage advising on how to maintain proper hygiene, including handwashing instructions, reminders of not to touch your face, to cover coughs and sneezes, how to wear and dispose of PPE, and how to identify COVID-19 associated symptoms in co-workers or guests.
TI employees are being asked to avoid touching their face, including eyes, nose, and mouth, to proper cover coughs and sneezes with a tissue and to properly discard that tissue afterward.
Cleaning Procedures and Protocols
High-traffic areas and frequently contacted items will receive frequent cleaning and sanitizing daily. This includes slot machines and chairs, gaming tables and gaming chairs, front desk counters, escalator handrails, and elevator buttons, casino Player’s Club booth and kiosks, door handles, ATMs, loading docks, employee entrances, employee dining room, employee restrooms, heart-of-house offices, employee service windows and training areas.
Guest rooms and suites will also receive special attention cleaning and sanitation to high touch areas, including TV remote controls, door handles, furniture knobs, water faucet handles, toilet seat handles, nightstands, light switches, telephones, alarm clocks, and any other high-touch item.
It’s clear that Treasure Island has put a lot of thought and expert guidelines into the development of their health and safety reopening protocols.
Hopefully, this will give guests and staff peace of mind knowing that all safety scenarios are being considered and thorough measures are being put into place to create the safety environment for both guests and staff.
What do you think about Treasure Island’s newly developed safety protocols? Would you feel confident returning once casinos reopen? Share your thoughts with us in the comments below!