Summary: The Talking Stick Resort and Casino of Arizona has stated that a gambler thought a $4,000 win was worth $50,000 due to a faulty lightbulb in a slot machine.
When visiting a land-based casino, players usually head right to their favorite games. From slots to table games, casino facilities offer a wide range of gaming options, with varying buy-ins and stake levels.
For most visitors, they know what to expect with game play and what should happen if they win. The Talking Stick Resort of Arizona recently was highlighted in the news when a player thought he had won $50,000 but ended up earning only a $4,000 prize when the payment was provided by the cashier.
The issue apparently was that a lightbulb in the machine was faulty, causing the player to think he had won more than he actually had.
Ryan Sherry, a 47 year old gambler, was visiting the facility recently when he played a slot game on the casino floor. After betting $100, Sherry thought he had won $50,000 but his ticket was paid only a $4,000 prize.
The win took place on a slot machine with the lightbulb appearing to be red on the seven inch screen instead of orange with the win. The orange win would have signified the smaller payout but with it glowing a red color, the player thought he had earned the bigger win.
Sherry was not happy with the win and the player told the press that the casino said that the slot machine was still out on the floor, despite the blown lightbulb.
The casino said that the machine does not have to be removed from the floor as long as the algorithm is paying properly. The player felt that if the machine said it was going to pay a certain amount, then it should pay that prize money. He will not be returning to the casino due to the machine error.
Errors Do Happen
This is not the first time that a player thought they had earned a large jackpot prize only to be disappointed. It happens more often than you think. In most cases, the casino is legally allowed to pay what they are supposed to based on a win rather than what a machine displays. There are laws in place that help a casino not be liable when it comes to machine errors.
Take for example, a gambling case from New York. Just two years ago, a lady was visiting the Resorts World Casino in New York City when she thought she had earned a jackpot prize of $42.9 million. However, the staff of the casino determined that the machine had malfunctioned.
In the state of New York, there is a disclaimer in place that says any payouts are voided if a malfunction occurs. In the case from two years ago, the machine the lady was playing on only offers a top payout of $6,500, so the employees knew the issue was a malfunction.
Even though casinos are not at fault for malfunctions, it can lead to bad business practices depending on how they handle the situation. If a casino is not friendly and offer something in return for a massive payout change, it can lead to customer service issues.
This most recent example of machine malfunction is one where the casino is somewhat at fault, in the opinion of many. It seems that the lightbulb error should have been repaired so that players would not be deceived or feel that they are being treated unfairly after a win occurs.