Ocean Resort CEO Reflects on Property’s Progress and Future Plans

Ocean Resort Casino, Atlantic CityLong before it was Ocean Resort Casino, the property was known as Revel, and it had a reputation of being the white elephant of the Atlantic City boardwalk. But why? According to Atlantic City and Philadelphia developer and nearby Showboat Casino owner, Bart Blatstein, it’s the “worst-designed building” he’s ever seen.

“There are so many reasons it failed. How can you have a casino on the Boardwalk and not be able to enter it from there?” questioned Blatstein.

It cost $2.4 billion to build the oddly designed casino, which features a hotel lobby on the 11th floor and casino on the sixth floor. When it finally shut its doors in September 2014, investors weren’t flocking to buy it.

Finally, in January 2018, AC Ocean Walk took a leap of faith and bought the property for a cool $200 million, renaming it Ocean Resort Casino.

Considering its difficult rise to claim Atlantic City acceptance and its inherent architectural issues, it made the revival process a difficult one, but one Ocean Resort CEO Terry Glebocki was willing to fight for.

“The property had a history of being tone deaf to most A.C. customers and we’ve overcome that,” Glebocki said. “We were voted No. 1 casino in A.C. (in 2019 by Atlantic City Press) for best rooms, best comps and best players clubs. That’s because of what we stand for, giving people a fair deal.”

Ocean Revamps their Property

Because of the property’s historical reluctance to prioritize the guest experience, Glebocki made sure to find ways to give guests what they actually want by being mindful of details and what the property has to uniquely offer that you can’t get elsewhere in Atlantic City.

Since the property reopened in June 2018, major forward changes have been made. For one, the current vibe is a lot hipper, and more relaxed. It’s also been transformed into a family-friendly resort.

She also figured out a way to adapt to the property’s unconventional architecture, making for a more seamless transition for guests to get from the hotel lobby to the casino floor, and vice versa.

“Our new elevator bank offers direct access from the hotel level to the casino level, two new elevators now lead guests from the hotel lobby to the casino floor. Customers previously had to take an escalator or elevator that was not near the hotel tower.

Glebocki also diversified the resort’s available dining options, offering up casual restaurants alongside the number of upscale restaurants to balance the mix, giving their variety of guests more freedom to choose what they can eat on-site.

The property has also significantly increased event bookings at their Ovations Hall, with 42 dates booked in 2019, and their rentable beachfront space, which has been a popular space for summer events.

The real winning addition to the property, however, is their Exhale Spa + Bathhouse, being touted as a “tranquil oasis.” According to Glebocki, “Exhale was recently voted the top spa in New Jersey by Spas of America. What sets us apart from our competition is our Turkish style co-ed bathhouse and Himalayan Salt Grotto.”

Plans for the Property in 2020

Atlantic City’s trailblazing CEO will be planning more changes for the property in 2020:

“We will be enhancing and adding new gaming experiences for our guests,” Glebocki said. “We are planning a major investment in a new high-limit slot experience that will position Ocean as a premier gaming destination in Atlantic City. We are also in conversations with our business partners in providing even more amenities and services that will wow our guests.”

About Terry Glebocki

Glebocki is a Lehigh University alum who served as vice president of finance for a few of Donald Trump’s Atlantic City casinos for 23 years. She served in the same capacity at Revel, beginning in 2007, before being promoted to chief financial officer of the company five years later in 2013.

In February 2019, she was appointed as Ocean’s chief financial officer. Last August, she served as the interim CEO after the property’s previous CEO, Eric Matejevich, stepped down. In December, she was named the official CEO of Ocean Resort Casino.

Glebocki is currently the only woman chief executive officer of an Atlantic City casino.