It won’t be too long until casinos, which have been closed nationwide for a little over two months, will begin opening up again. But with casino re-openings coming as the COVID-19 outbreak is still active and moving, it’s going to require things to look a lot different at the casinos for a while.
To prepare for reopening day amid the coronavirus pandemic, MGM Resorts International has recently released a report outlining their newly developed health and safety protocols the company plans to implement upon reopening their domestic properties.
MGM Resorts Acting CEO and President Bill Hornbuckle says the company developed the new plan by putting the health and safety at the center.
“Our ‘Seven-Point Safety Plan’ is the result of months of consultations with public health experts and outlines our comprehensive approach to welcoming guests back safely,” Hornbuckle said.
MGM Resorts’ Multi-Step Safety Plan
In MGM’s new report, it outlines their multi-step safety plan known as the “Seven-Point Safety Plan.” The plan was designed through the help of medical and scientific experts, one expert being Dr. Shannon Magari, ScD, MPH, MS at the helm.
The safety plan was created in a way to reduce the risk of spreading the virus, in a way that would protect both guests and employees alike. It was also developed in a way to rapidly respond to any potential new cases.
These particular safety procedures and protocols are two-fold. They work to satisfy the high-end customer service experience that MGM hotel guests have come to expect from the brand while being flexible and effective enough to adapt to the ever-changing climate of the COVID-19 pandemic.
The plan will be implemented throughout MGM’s properties nationwide, with slight variances based on local jurisdictions.
Here’s what the Seven-Point Safety Plan will entail:
- Screening, Temperature Checks, and Employee Training
All employees are to be screened and have their temperature checked before entering property grounds.
- Mandatory Masks and Personal Protective Equipment (PPE)
All MGM Resorts employees will be provided with personal protective equipment specific to job roles and will be required to wear a mask at all times. While guests will not be required to wear masks to be on the casino floors, it will be strongly encouraged.
- Physical Distancing
MGM Resorts will require social distancing guidelines to be assumed between all staff and guests whenever possible. Foot markers and plexiglass barriers will be installed as a physical reminder for everyone.
- Hand Washing and Enhanced Sanitation
Increased cleaning of high-touch surfaces and areas will be implemented, as well as hand washing and hand-sanitizing stations located in high-traffic areas on the properties.
- Heating Ventilation and Air Conditioning (HVAC) Controls and Air Quality
MGM Resorts will continue to monitor and optimize the performance of HVAC systems at all properties to reduce the risk of airborne virus transmission.
- Incident Response Protocols
In the event of a staff member or guest testing positive for COVID-19, properties are equipped with a set of incident protocols to handle the exposed areas and notify those who were in close contact with the individual of their diagnosis. Additional medical and security staff will also be available at each property.
- Digital Innovations
Contactless check-in digital innovations will become available, eliminating the need for guests to check in with staff for certain services, such as hotel check-in and dining. Contactless check-in can be done through the MGM Resorts app and dining choice can be made through digital menus.
It looks like Strip operators have been developing similar reopening safety protocols, like Venetian’s Clean Initiative, and they seem to be promising in welcoming staff and guests back to a safe environment.
What do you think of MGM’s reopening plan? Will you be visiting one of their properties once they reopen? Weigh in below!