Security and Computer Problems Cause Ohio Casino Company to Pay Fines

by Jim Hall

Jack EntertainmentOhio Casino company Jack Entertainment must pay $200,000 in fines to the state after computer and security issues were discovered by the Ohio Casino Control Commission.

Rules and regulations are in place for a reason, be it at the work place or in everyday life. Rules and regulations in the casino industry are in place to protect consumers as well as the facilities that offer gaming services. When such rules are broken, the governing body behind the gaming industry will set a punishment which usually involves a fine and changes made in employee training or other areas. It is not uncommon for a casino in the United States to pay a heavy fine due to issues involving regulations. The latest casino company to face a fine is Jack Entertainment, a company based in Ohio.

Security and Computer Issues

Jack Entertainment operates gaming venues in Cincinnati and Cleveland, casinos that are quite popular among patrons. Just recently, the company was hit with a $200,000 fine by the Ohio Casino Control Commission due to security and computer issues. The Commission found that the casino had allowed underage individuals inside the casino as well as provide unauthorized employees access to the computer management program of the facilities.

After a settlement agreement was reached, it would be discovered that the company had to pay the large fine. Chief Executive Officer for Jack Entertainment, Matt Cullen, commented on the fine by stating that the company acknowledges the significance of the matters that were identified by the commission and take their compliance with the operational policies and procedures seriously. The company has taken quick action to respond the issues and will be working with the commission to ensure they are continually in compliance with local regulations.

What Took Place

Both instances that the commission uncovered took place last year. It was in 2016 that Jack Entertainment took over as owner of the former Caesars Entertainment Corp. properties located in Cleveland and Cincinnati. Jessica Franks, a spokeswoman for the commission stated that the group was able to find a number of cases where individuals who were underage were allowed onsite.

The commission did admit that they understand that the Cleveland property is located at the Public Square and has several entrances as it is also connected to the Tower City Center. There is opportunity for someone who is younger than 21 to gain access but apparently it happened at this property due to security training issues.

The commission found that basic procedures were not being followed by security personnel who were supposed to be following the screening process. Anyone who looks as if they are under 30 years of age should have their ID checked. The photo must then be compared to the individual to ensure it is the same person.

This problem was revealed because the casino is supposed to tell the commission if people are found at the casino that are underage. From June to November of last year, 13 instances of this happening took place, based on the settlement. By December, the company had hired a new security training instructor for all employees.

Computer access was the second problem uncovered by the commission. It was found that both casinos were allowing employees to access the computer management program that were not supposed to be seeing such information. The program allows the casino to track finances as well as player activity.

For now, the casino will have to pay the large fine and be sure they remain in compliance with all rules and regulations set forth by the gaming commission.