Guest Experience Enhanced at Plaza Hotel and Casino

New executives are arriving at the Plaza Hotel and Casino, and they have one job: upgrade the guest experience in one of the most popular properties in Las Vegas. It has undergone several important changes since Jonathan Jossel was appointed CEO back in 2015, and that has resulted in significant growth.

Recently, Jossel has decided to further upgrade guest experience in his casino, and by recruiting new leadership for several key departments, he wants to include a better overall offer. New leaders will be appointed in the marketing/operations, brand management, and food and beverage departments. Jossel said that he wanted to recruit new leaders who have a lot of experience and skills who would be able to help the property grow and build success on top of what they had achieved so far. This action is a part of his effort to grow offerings at the Plaza and attract more customers.

The Team

One of the key people to join the Plaza as the vice president of marketing and operations in the casino is John Janicky, who has been in the industry for more than 25 years and is considered a veteran of the gaming industry. Janicky worked at SLS Las Vegas Hotel & Casino and Aliante Casino Hotel and Spa. He will have a very important job at the Plaza, which would include focusing on technology and developing marketing programs that would bring innovation to the casino and enhance the experience of visitors.

Another important person to be appointed the leader of the food and beverage program is Ryan Rowland, who will elevate offerings of this property and upgrade dining experience which will be unmatched in Las Vegas. Rowland also has a very detailed and long resume of successful positions, including Spago Las Vegas, Michael Mina Bellagio, Jean-Georges Prime Steakhouse, and StripSteak at Mandalay Bay.

Michael Vakneen was selected as a concept developer, food and beverage analyst, and as the director of special projects. He is one of the co-founders of a popular food place called Pop Up Pizza, which turned out to be one of the first gourmet pizzerias located on the casino floor of the Plaza. Vakneen has a lot of experience in commercial real estate and restaurant development, as he managed to open nine restaurants and bars over the course of three years.

Last but not least, the newest member of the Plaza team is Bronson Olimpieri, who has more than 20 years of experience in the industry related to hospitality. One of his biggest successes is TCB Strategic, which is a company he owns and operates. TCB Strategic focuses on marketing and branding. It is a very popular branding agency, which turned out to be the main reason why Olimpieri was invited to join the team. He will work on brand management and will focus on developing new concepts and creative initiatives for the Plaza.

Jossel on the Team

Naturally, Jossel was more than happy with the newest additions to the company, and he stated that John, Bronson, Michael, and Ryan would bring unparalleled experience to the Plaza and help it advance its offerings and improve the guest experience by taking things to a whole new level.

It seems that the future of the Plaza is in the right hands as the facility is only going to improve from this point on. Las Vegas is defintiely a place to be next summer and visiting the Plaza is highly recommended for the ultimate Vegas experience.